PRIVACY POLICY

Vajra Jahra Retreat Center ("we," "us," "our," or "the Retreat Center") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website located at vajrajahra.com ("Website"). By using our Website, you agree to the practices described in this policy.

Definitions

For the purposes of this Privacy Policy:

• Personal Information: Refers to any information that identifies, relates to, describes, or is capable of being associated with an individual, including name, email address, phone number, and IP address.
• Cookies: Small text files placed on your device by a website to collect information about your browsing activities and preferences.
• Session Replay: A feature that records user interactions on a website, such as mouse movements, clicks, and scrolling, to analyze user behavior and improve the user experience.
• Tracking Technologies: Includes cookies, web beacons, and similar tools used to monitor user activity and collect data for analytics or advertising purposes.
• Service Providers: Third-party entities that assist in managing or delivering services, such as analytics, marketing, or website performance tools.

Information We Collect

1. Personal Information
• Form Submissions: When you fill out a form on our Website, we collect the personal information you provide, such as your name, email address, phone number, and any other information you choose to include in your message.
• Scheduling Calls: When you schedule a discovery call through Calendly integrated on our Website, we collect information such as your name, email address, phone number, preferred call time, and social media handles. For more details, visit the Calendly Privacy Policy.
2. Automatically Collected Information
• Google Analytics: We use Google Analytics to collect data about your interactions with our Website. This may include information about your device, browser type, IP address, pages visited, and time spent on the Website. Google Analytics uses cookies to collect this data. For more information, visit the Google Privacy Policy.
• Google Tag Manager: Our Website includes Google Tag Manager, which helps manage and deploy marketing tags like Google Analytics.
• Microsoft Clarity: We use Microsoft Clarity to capture how users interact with our Website through behavioral metrics, heatmaps, and session replay. This information helps us optimize the user experience, understand website usage patterns, and improve our services. Clarity captures data using cookies and similar tracking technologies. For more details, visit the Microsoft Privacy Statement.
• Call Tracking (CallRail): We use CallRail for call tracking, which allows us to monitor and analyze phone calls made to our firm through the Website. CallRail may collect information such as your phone number, the date and time of the call, and the duration of the call.
3. Third-Party Data Collection
• Google Ads: We run Google Ads campaigns and use user-provided data for campaign optimization and learning. This data may include demographic information, interests, and browsing behavior, which Google collects and uses to improve ad targeting. For additional details, refer to the Google Privacy Policy.

How We Use Your Information

1. Marketing and Advertising
• We use the information collected through Google Analytics, Google Tag Manager, and Google Ads to understand how users interact with our Website and optimize our marketing efforts. This includes using data to create targeted advertising campaigns, monitor the effectiveness of our ads, and improve the user experience on our Website.
2. Call Tracking and Analytics
• CallRail data is used to track and analyze calls made to our firm through the Website. This information helps us monitor the effectiveness of our marketing campaigns and improve customer service. The marketing firm working with us may also have access to this data for analysis and reporting purposes.
3. Scheduling & Communication The personal information you provide through forms or Calendly is used to:
• Respond to your inquiries.
• Set up discovery calls or consultations to discuss your needs for hosting retreats or renting villas.
• Communicate with you regarding retreat planning, bookings, or other relevant matter

Providing your information does not create a contractual relationship between you and our Retreat Center.

Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to outside parties, except as described in this policy. We may share your information with:

• Service Providers: We may share your information with third-party service providers, such as the marketing firm that manages our Google Ads campaigns and CallRail data, to assist in our marketing and advertising efforts.
• Legal Obligations: We may disclose your information if required by law or to protect our rights, property, or safety.

Data Security

We implement a variety of security measures to maintain the safety of your personal information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Cookies and Tracking Technologies

Our Website uses cookies and similar tracking technologies to collect information about your browsing activities. You can manage your cookie preferences through the following options:

• Browser Settings: Most browsers allow you to block or delete cookies through their settings.
• Cookie Consent Manager: If a cookie consent tool is available on our Website, you can adjust your preferences regarding the use of non-essential cookies.

Please note that disabling cookies may affect the functionality and user experience of certain parts of our Website.

Social Media and External Links

Our Website may contain links to external websites or social media platforms, such as LinkedIn, Facebook, or Instagram. These external sites operate independently of our Website and have their own privacy policies. We are not responsible for the content, practices, or privacy policies of these third-party sites. We encourage you to review their policies before interacting with these platforms or providing them with your personal information.

AI and Automated Decision-Making

We use automated tools to analyze user behavior and provide tailored recommendations. These tools include data analytics platforms such as Google Analytics and Microsoft Clarity to better understand user interactions and improve our services. However, no automated decision-making processes are conducted that would have significant effects on individuals, such as legal or financial decisions.

Your Choices and Rights

You have the right to:

• Access and Correct: Request access to the personal information we hold about you and ask us to correct any inaccuracies.
• Opt-Out: Opt-out of receiving marketing communications from us at any time by following the unsubscribe instructions in our emails or contacting us directly.
• Data Deletion: Request the deletion of your personal information, subject to certain legal exceptions.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the revised policy will be effective as of the date of posting. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

Contact Information

If you have any questions or concerns about this Privacy Policy, please contact us at:

Vajra Jahra Retreat Center

Phone: +506 8614 0289

Email: learnmore@vajrajahra.com